Return Policies

Akynor's Return Policy

Our policy lasts 15 days . If more than 15 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

Returns or refunds are only accepted if the product arrives damaged or defective .
No returns are accepted if the customer changes their mind or if the product does not meet their personal expectations.

To be eligible for a return, your item must be unused and in the same condition that you received it. You must also retain the original packaging .

Exceptions

Several types of products are exempt from returns. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned.
We also do not accept products that are intimate or sanitary , hazardous materials , or flammable liquids or gases .

Additional items that cannot be returned:

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

To complete your return, we need a receipt or proof of purchase .
Do not return your purchase to the manufacturer.

Refunds (if applicable)

Once we have received and inspected your return, we will send you an email to notify you that we have received the returned item.
We will also inform you about the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few business days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.
Next, contact your credit card company, as it may take some time before the refund is officially reflected.
Next, contact your bank: additional processing time is often required.

If you have already done all of the above and still haven't received your refund, you can contact us by writing to lucasstoreonline1@gmail.com .

Items on sale (if applicable)

Only regularly priced items are eligible for refunds.
Unfortunately, sale items cannot be refunded.

Changes (if applicable)

We only replace items if they are defective or damaged .
If you need to exchange it for the same item, please email us at lucasstoreonline1@gmail.com and send your article to:

📍 Calle Romería del Rocío 2, Fuengirola, MA, 29640, Spain