Shipping policy
Shipping Policy — Nailo
🚚 Insured Shipping
At Nailo, all orders are shipped using a secure, trackable shipping service to ensure your order arrives safely.
Shipping costs are clearly displayed during checkout, before you complete your order.
📦 Order Processing
Orders are processed and prepared within approximately 4 business days after payment confirmation.
Once processed, your order will be prepared and handed over to the carrier.
⏱️ Estimated Delivery Time
- 🇺🇸 United States: Up to 14 business days (4 business days for processing + 10 business days for shipping)
These timeframes are estimates and do not constitute a guarantee of delivery on a specific date.
Shipping times may be affected by high demand, customs procedures, holidays, logistical conditions, or carrier delays.
📍 Order Tracking
Once your order has shipped, you will receive an email containing your tracking number so you can check the status of your shipment at any time.
ℹ️ Additional Information
Delivery times may be affected by external factors beyond Nailo’s control, such as:
- Recipient's location
- Customs procedures
- Carrier delays
- Local or international holidays
We are not responsible for delays caused by these external factors, although we will provide support throughout the process.
🏠 Shipping Address
It is the customer's responsibility to provide a correct and complete shipping address.
Nailo is not responsible for orders delivered to an incorrect address provided by the customer.
🌍 International Orders
International shipments may be subject to taxes, duties, customs fees, or other additional charges depending on the destination country.
These costs are the responsibility of the customer.
❗ Order Cancellation
Orders may only be canceled before they are processed.
Once an order has been processed and shipped, it cannot be canceled or modified because it is already in transit.
📦 Delivery & Liability
Once the carrier marks an order as delivered to the address provided, Nailo is not responsible for any subsequent loss, theft, or other incidents.
If the customer is unavailable at the time of delivery or fails to collect the package within the timeframe specified by the carrier, the package may be returned or disposed of by the shipping company, without entitlement to a refund.
📸 Order Issues
If you receive an order that is damaged, incomplete, or incorrect, you must contact us within 48 hours of delivery, providing evidence such as photos or videos so we can assess the issue.
Without this evidence, we may be unable to process the claim.