Return & Refund Policy — Nailo

1. 30-Day Return Policy

You have 30 calendar days from the date you receive your order to request a return.

For a return to be accepted, the product must meet all of the following conditions:

• Be unused and in perfect condition
• Include the original packaging, wrapping, and protective materials
• Not have been tampered with or altered
• Include all original accessories
• Be accompanied by proof of purchase (order, invoice, or confirmation email)

We reserve the right to reject returns that do not meet these conditions.

2. How to Start a Return

To request a return, please contact us first at:

📧 sanirox.com@use.startmail.com

Please provide:

• Order number
• Reason for the return
• Photos of the product (if applicable)

Once your request is approved, we will provide you with the return instructions and shipping address.

❗ Returns sent without prior authorization will not be accepted.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

• Defective product
• Product damaged during shipping

In these cases, we will cover the applicable return costs.

4. Damaged or Defective Products

Please inspect your order as soon as you receive it.

If the product arrives damaged or defective, you must contact us within 48 hours of delivery, including clear photos.

We will evaluate the case and provide an appropriate solution (replacement or refund) at no additional cost.

5. Non-Returnable Items

Returns are not accepted for:

• Personalized or custom-made items
• Final sale or clearance items

6. Exchanges

We do not offer direct exchanges.

If you would like a different product, you must:

• Request a return for the item received
• Place a new order

7. Right of Withdrawal — European Union

If your order is shipped within the European Union, you have the right to withdraw from the purchase within 14 calendar days, without providing a reason.

The product must meet the same conditions outlined above.

Return shipping costs are the responsibility of the customer, except in cases involving a defective product.

8. Refunds

Once your return has been received and inspected:

• We will notify you whether your refund has been approved
• The refund will be issued to the original payment method
• The estimated processing time is up to 10 business days

Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed, please contact us at:

📧 sanirox.com@use.startmail.com

9. International Orders

For orders outside the European Union, conditions may vary depending on local legislation.

The customer is responsible for any additional costs, including customs duties and taxes, unless the issue is caused by an error or defect in the product.

10. Responsibility After Delivery

Once an order has been correctly delivered to the address provided by the customer, Nailo is not responsible for any subsequent loss, theft, or other incidents.

11. Order Cancellation

Orders may only be canceled before they are processed.

Once an order has been processed and shipped, it cannot be canceled or refunded while the package is in transit.

In case of any issue, customers may contact our support team so we can review their situation.

Additional Return Conditions

The product must be sent back and received at our facilities before any refund can be issued.

No refunds will be provided for returns that have not been received or that arrive in conditions different from those specified in this policy.

Nailo reserves the right to reject returns sent after the established deadline or without valid tracking information.

Partial Refunds

If the product is returned with signs of use, damage, or without its original packaging, we may issue a partial refund or reject the return.

Original shipping costs are non-refundable, except in cases involving a defective product.